# Vector AMS customer story

> Vector AMS, an advanced metering organisation in New Zealand, uses LINQ to map the information flows behind its critical business outcomes.

Source: https://thinklikelinq.com/customer/vector/

# Collapsed **80 steps down to 20** in a single process

Vector AMS, an advanced metering organisation in New Zealand, uses LINQ to map the information flows behind its critical business outcomes.

[← All customer stories](https://thinklikelinq.com/customers/) Utilities

![Vector AMS logo](https://thinklikelinq.com/uploads/2025/04/vector-2.png)

Process steps after rationalising

80 → 20

Of Visio work per problem, replaced by modelling in LINQ

6+ hours

> Using LINQ, we mapped, rationalised and collapsed a trail of processes down from 80 steps to just 20. This saved us time and money, it streamlined our training, added efficiencies to our service offering, and improved customer service.

**Bill Miller** Gas and C&I Operations Manager, Vector AMS

## The customer

Vector AMS is an advanced metering organisation in New Zealand. The team is using LINQ to map all of the information flows that support its critical business outcomes.

> In the past, problem solving involved a couple of stints in workshop phase, a trail of stickies, then a Business Analyst spending 6+ hours on Visio. Now, we map our flow of information on LINQ, where we can visualise our current state.
> 
> The platform is easy to use, and the more information we put in, the richer the impact assessment. We now know WHY we are doing what we’re doing, and how each action aligns with our business objectives.
> 
> **Frazer Weir**, Business Analyst Team Leader, Vector AMS

## Benefits of using LINQ in utilities

### Eliminating operational waste

The ability to finally see your current state allows you to eliminate waste. By condensing processes and steps, you’ll save time and money, and enhance your customer service offering.

### Lowering business costs

When cost and value are connected, your areas of spend will be justified as logical investments. Engaging with LINQ highlights opportunities for automation and simplification.

### Improved prioritisation

Recognise the order in which to approach business challenges, and ensure each process serves your overall business objectives.

### Aligning people with outcomes

Build your own culture of collaboration. Share clear, evidence-based objectives across the business so everyone is on the same page and speaking a common language.

### Valuing information

LINQ acts as a preventative tool by clearly mapping your information. Investment risk is removed, as your decision-making is based on robust facts. Oversights can be avoided, and outcomes predicted accurately.

### Asset ownership

LINQ gives you assurance that your intellectual property will be retained after staff move on. It also records changes to processes, so you can look back and monitor your ongoing improvements.

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[See all customer stories](https://thinklikelinq.com/customers/)

## See what your processes are _actually worth_

Bring one process that matters and we will score it with you, or start modelling for free with up to 150 nodes.

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