# Customer stories

> See how organisations across the public sector, education, technology, telecommunications and utilities use LINQ to recover time, cut costs and build the case for change.

Source: https://thinklikelinq.com/customers/

# Customer stories from real organisations, _with measurable results_

Learn how our customers apply LINQ in their digital transformation and continuous improvement programmes, from **3,500 hours recovered** at NZDF to invoices processed in seconds at CentrePort.

[Start modelling for free](https://my.thinklikelinq.com/#/register) [Book a demo](https://thinklikelinq.com/book-a-demo/)

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![New Zealand Defence Force logo](https://thinklikelinq.com/uploads/2025/04/nzd-defence.png)

Public Sector

### **3,500 hours recovered** from inefficient processes

Read the story ](https://thinklikelinq.com/customer/new-zealand-defence-force/)

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![CentrePort Wellington logo](https://thinklikelinq.com/uploads/2025/07/CentrePort-logo-e1753237541707.png)

Public Sector

### Processing an invoice has gone from **25 minutes to just 23 seconds**

Read the story ](https://thinklikelinq.com/customer/centreport-wellington/)

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![DocuVault logo](https://thinklikelinq.com/uploads/2025/04/docvault.png)

Data Management

### **$140k and 8,000 hours** of operational costs saved per year

Read the story ](https://thinklikelinq.com/customer/docuvault/)

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![Vector AMS logo](https://thinklikelinq.com/uploads/2025/04/vector-2.png)

Utilities

### Collapsed **80 steps down to 20** in a single process

Read the story ](https://thinklikelinq.com/customer/vector/)

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![Rackspace logo](https://thinklikelinq.com/uploads/2025/04/rackspace.png)

Technology

### **1,827 hours** saved per year

Read the story ](https://thinklikelinq.com/customer/rackspace/)

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![University of Otago logo](https://thinklikelinq.com/uploads/2025/04/otago.png)

Education

### **Saved 10,000 hours** of time from procurement processes per year

Read the story ](https://thinklikelinq.com/customer/university-of-otago/)

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![Wow! logo](https://thinklikelinq.com/uploads/2025/04/wow.png)

Telecommunications

### **$1.1M+** of estimated annual operational savings

Read the story ](https://thinklikelinq.com/customer/wow/)

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![Vix Technology logo](https://thinklikelinq.com/uploads/2025/04/vix.png)

Fintech

### Reduced the traditional documentation time by **a factor of 10**

Read the story ](https://thinklikelinq.com/customer/vix/)

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![Vocus Communications logo](https://thinklikelinq.com/uploads/2025/04/vocus.png)

Technology

### Recognised the **true cost of wait time** to deliver a better customer service

Read the story ](https://thinklikelinq.com/customer/vocus/)

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![Rau Paenga logo](https://thinklikelinq.com/uploads/2025/04/rau-panega.png)

Fintech

### Quickly saw the opportunities for **automation and integration**

Read the story ](https://thinklikelinq.com/customer/rau-paenga-information-flows/)

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![Leva Advisory logo](https://thinklikelinq.com/uploads/2025/04/leva-1.png)

Education

### Rapidly map processes, **quantify inefficiencies** and deliver actionable insights

Read the story ](https://thinklikelinq.com/customer/leva-diagnose-inefficiencies/)

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![Tertiary Education Commission logo](https://thinklikelinq.com/uploads/2025/04/tertiary.png)

Public Sector

### Identifying risk, duplication and **opportunities to streamline**

Read the story ](https://thinklikelinq.com/customer/tertiary-education-commission/)

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![Papua New Guinea Judiciary logo](https://thinklikelinq.com/uploads/2025/04/Judiciary-for-case-study.w448.webp)

Public Sector

### Building a **digital twin of a judiciary**, starting from the Constitution

Read the story ](https://thinklikelinq.com/customer/national-supreme-court-of-papua-new-guinea/)

## Why teams choose LINQ

> Within a day we had a view of our organisation which allowed us to identify how we could do things differently. After we built our future state we were able to understand the business impact of a change and take that to leadership for sign-off.

**Aimee** Senior Recruitment Advisor, New Zealand Defence Force

> Modelling in LINQ gave us the confidence to move forward with our process changes. Knowing in advance that we were going to have a positive impact allowed us to focus on delivering even more value to our customers.

**Andrew Locke** General Manager – Commercial, CentrePort

> Our customers were looking for help to support a commercial rationale in moving to the cloud. LINQ provided a benchmark of the 'human costs' associated with such a move, thereby offering compelling proof of the value of our migration expertise.

**Angus Dorney** General Manager & Senior Director, ANZ, Rackspace

## Write your own _success story_

Bring one process that matters and we will score it with you, or start modelling for free with up to 150 nodes.

[Not ready to sign up? Walk through a real LINQ model ](https://my.thinklikelinq.com/#/introduction)

[Score one of your processes](https://thinklikelinq.com/economic-process-modelling/#assessment) [Start modelling for free](https://my.thinklikelinq.com/#/register)